“Writing reports is not our core business.”
- Industry: HVAC & Plumbing (Sanitary, Heating, Ventilation, Service)
- Employees: approx. 100
- Location: Lucerne, Switzerland
- Website: https://www.herzoooog.ch/
The Challenge: Too Many Tools, Too Much Paper, Too Much Lost Time
Cloud systems, MS Teams, WhatsApp – Herzog had long been working digitally. But that became part of the problem. “We had countless tools, but nothing that brought everything together.” Information from construction sites came in via phone calls or handwritten notes. Time and material reports were often rewritten properly back at the office – if at all. Photos were missing, signatures delayed, additional work wasn’t recorded.
Ali Yildiz, Member of the Executive Board: “We were losing money because reports weren’t properly maintained.” Not due to negligence – simply because the effort required was too high.
The Turning Point: A Pilot with the Ventilation Team
At first, Ali was skeptical. “Another new app? I didn’t want yet another tool.” After a short introduction (“Benetics AI is almost self-explanatory”), a pilot started with Herzog’s 20-person ventilation team – directly on active construction sites. Today, one department after another is being integrated. After ventilation came the heating team.
AI Voice Assistant Instead of Paperwork
The real game changer is Benetics AI’s voice-powered reporting. “Speaking is faster than typing.” Whether foreign language or dialect: technicians speak naturally, and Benetics AI takes care of the rest. Spelling, structure, and professional terminology are generated automatically. “For those who don’t like writing or aren’t confident with it, that’s no longer a barrier.”
The time savings are significant. A time and material report that previously took 30 minutes or more is now completed within minutes – directly on site, including signature. Ali sums it up clearly: “Always done on site. That’s my rule.”
A Concrete Example: The Plastered-Over Air Vent
Coordination with external partners has also improved. Previously, a plastered-over ventilation outlet would be reported by phone. The site manager and plastering contractor had to visit again – costing time and money.
Today, the technician marks the issue directly in the digital plan within Benetics AI, records a voice note, and adds photos. The project manager of the other company instantly receives a ready-to-send PDF with all relevant information. Everyone saves time.
Greater Transparency and Profitability in Large Projects
On large-scale projects running over several years, maintaining oversight is always challenging. In the past, old paper plans ended up in boxes, and notes were lost. “In the end, we sat there with five binders asking ourselves: Did we invoice everything?” Now, Ali can see at a glance in Benetics AI’s plan what remains open and what has been completed.
“As long as the pin is colored, I know it’s not done yet.” This creates transparency in project controlling and prevents services – and their billing – from being forgotten.
Three Key Benefits of Benetics AI at Herzog
- AI voice assistant in foreign languages: Everyone speaks naturally; results are professional and standardized.
- Clear overview: All reports, pending items, and notes visible at all times.
- Complete documentation: No lost notes, no forgotten services, full project transparency.
Conclusion – Focusing on Installation, Not Administration
Benetics AI significantly simplifies administration and communication between site and office. The time saved flows directly back into the core business: installation – and into the team. “For us, the investment is absolutely worth it.”
